Amazon Listing has been canceled due to GPSR: Correction Flow
If you are selling products on Amazon, compliance with the General Product Safety Regulation (GPSR) is a critical factor for your products to be accepted in the EU market.
Reasons why Amazon is rejecting GPSR
Amazon's GPSR compliance checking algorithm evaluates your products based on a variety of criteria.
- Lack of safety documents: Lack of documentation showing that your product complies with safety standards. False product description: Product descriptions are misleading or missing. Test reports: Lack of reports indicating that your product has not passed appropriate tests. Etiquette errors: Product label information is incorrect or missing.
To determine these reasons, it's important that you carefully examine the logs at Seller Central, and once you understand the reason for the refusal, you can proceed to the correction process.
First Intervention: Opening the Seller Support + Loading the file
The first step for your rejected listing is to contact Amazon Seller Support.
- Log in to your Sells Central** account. 2. Go to the "Help" tab and click on the "Contact"** option. 3. Create a support request explaining the reason for the refusal. 4. Add the required documents (security documents, test reports, etc.).
At this stage, be sure to load your documents thoroughly and accurately, which are critical to Amazon's review process.
§§GL3 §§ Format of Responsible Person
If your product is manufactured by a non-EU manufacturer, you must designate a Responsible Person (RP) who will represent your products on the EU market and manage compliance processes.
- Name and contact information: the name, address and contact information of Responsible Person. - Products information: which products are represented by §§GL3§. - Documents: documents on the designation of §§GL3§.
Make sure you keep this information updated at Seller Central.
Second wave: ASIN-based correction
After your listing is rejected, you may need to make a correction based on ASIN.
- Find your ASIN: Determine the ASIN number of the rejected product. 2. Update product information: Reinstall by updating product description, labeling and security documents. 3. Create a correction request: Send a new correction request with updated information.
At this stage, it's important that you present all the information about your product accurately and accurately.
Upper level case opening Escalation path
If the steps above don't work, you might want to open a high-end case on Amazon.
- Contact Seller Support: Indicate that the refusal is ongoing. 2. Request more information: Request more information about the reasons for the refusal. 3. Review your documents: If necessary, re-edit your documents and add them to your support request.
This process can help you resolve your problem more quickly.
Permanent solution to prevent repeated rejection
Temporary solutions may not be enough to republish a rejected listing.
- Continuously check your products: Review your product information and documents on a regular basis. - Get training: Be informed about GPSR and other regulations. - Responsible Person: Stay in constant contact with your company, keep up to date with the necessary updates.
These steps will help you to overcome future rejections.
How do we help?
As a German-based §§§§§§§, we help you to ensure that your products are fit for the EU market by providing §Responsible Person service.
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